Return Policy Keen Infotech

Refund Eligibility

You may request a refund within 3 days of course enrollment if:

• You have completed less than 10% of the course content
• You have not attended more than 2 training sessions (for live courses)
• You submit a refund request within 3 days of registration
• The course did not meet your expectations as described
• You have not downloaded course materials (for downloadable content)

Refund Process

To request a refund, follow these steps:

• Contact our support team at support@keenwebsite.in or through our website contact form
• Provide your course enrollment details and reason for the return
• Our team will review your request within 2-3 business days
• If approved, the refund will be processed to your original payment method within 10-20 business days

Non-Refundable Items

The following items and circumstances are NOT eligible for refunds:

• Courses with more than 20% completion
• Live training sessions that have already been attended
• Courses completed or where the training period has ended
• Certification exam fees or additional paid services beyond the course
• Courses purchased through promotional offers or discounts (unless specified otherwise)
• Refund requests submitted after 7 days of enrollment
• Placement assistance fees or job-related services already provided

Refund Amount

The refund amount will be calculated as follows:

• Full refund: If the request is made within 3 days of enrollment and no course content has been accessed
• Partial refund: If the request is made between 3-7 days with less than 20% course completion
• Processing fees (if any) may be deducted from the refund amount

Course Cancellation by Keen Infotech

Keen Infotech reserves the right to cancel a course if:

• Minimum enrollment requirements are not met
• Unforeseen circumstances prevent course delivery (natural disasters, etc.)
• The scheduled trainer becomes unavailable
• Any other legitimate reason beyond our control

In such cases, you will receive a full refund or the option to enroll in an alternative course at no additional cost.

Exceptions and Special Cases

Special circumstances may qualify for exceptions to this policy:

• Medical emergencies preventing course participation may be considered for refunds beyond the 7-day window
• Technical issues or service disruptions caused by Keen Infotech may result in course extension or full refund
• Students transitioning to a different course level may transfer credits with applicable balance adjustments

All exception requests must be submitted with supporting documentation and will be reviewed on a case-by-case basis.

Student Responsibilities

As a student, you are responsible for:

• Reviewing course descriptions and prerequisites before enrollment
• Ensuring you have the necessary technical requirements
• Contacting us with concerns before course progress exceeds 20%
• Maintaining your student account and login credentials
• Adhering to our code of conduct and course policies

Corporate and Bulk Training Refunds

For corporate training programs and bulk enrollments, a separate refund policy applies:

• Refund requests must be made within 14 days of the program start date
• A 20% cancellation fee may be applicable for bulk bookings
• Custom corporate programs are non-refundable once training has commenced
• Specific terms will be outlined in the corporate training agreement

Contact Us

If you have any questions about our Return Policy or need to request a refund, please contact us:

• Email: info@keeninfotech.com
• Phone: +91-9269573303
• Address: Keen Infotech, Udaipur, Rajasthan, India
• Website: www.keeninfotech.com

Policy Updates

Keen Infotech reserves the right to update this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued enrollment in courses following any changes to this policy constitutes your acceptance of the updated terms.

Last Updated: August 2024